Refund policy

At LX7 HOUSE, every fragrance is carefully inspected before dispatch to ensure it reaches you in perfect condition. As perfumes are personal-use products, we follow strict hygiene and quality standards.

Eligible Returns

Returns or replacements will be accepted only if:

• You receive a damaged, leaking, defective, or incorrect product.
• The issue is reported within 24 hours of delivery.
• You provide a valid order number, along with clear photographs and an unboxing video as proof.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns or exchanges for:

• Opened or used perfume bottles.
• Products that have been tested or partially used.
• Fragrance preference or personal dissatisfaction (e.g., "I didn't like the scent").
• Products damaged due to improper handling after delivery.
• Requests made beyond the specified reporting period.

Refunds

• Refunds are processed only after the returned product has been received and successfully inspected by our quality team.
• Once approved, the refund will be credited to the original payment method within 5–7 business days.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacements

In eligible cases, LX7 HOUSE may offer a replacement product instead of a refund, subject to product availability and the nature of the issue.

Need Help?

For any return or refund-related assistance, please contact us:

Email: care@lx7house.com
Customer Support: +91 93363 38721