Shipping policy
At LX7 HOUSE, we are committed to delivering your fragrance safely and efficiently.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, sales, or festive seasons, processing may take slightly longer.
Shipping & Delivery
- Standard delivery usually takes 3–7 business days, depending on your location.
- Deliveries to remote or rural areas may require additional transit time.
- Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
Order Tracking
- Once your order is dispatched, you will receive a confirmation via SMS and/or Email with your tracking details.
- Tracking information may take 12–24 hours to become active after shipment.
Shipping Charges
- Shipping charges, if applicable, are calculated and displayed during checkout.
- Any ongoing Free Shipping promotions will be automatically applied to eligible orders.
Damaged, Missing, or Incorrect Items
- If you receive a damaged, leaking, defective, or incorrect product, please contact our support team within 24 hours of delivery.
- Kindly share your order number, clear photographs, and an unboxing video to help us investigate and resolve the issue promptly.
Delivery Address
Customers are responsible for providing complete and accurate shipping information at checkout. LX7 HOUSE shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Need Assistance?
For any shipping-related queries, please contact us:
Email: care@lx7house.com
Customer Support: +91 93363 38721